Technical Support Specialist
We are looking to add a Technical Specialist to our team who will work with our customers to resolve issues they're experiencing with our platform. This role is ideal for a front-end web developer who has an eye for design and great communications skills.
As a Technical Specialist, you will...
Support users - You will be monitoring live chat and email to communicate with users to understand their needs and issues, and provide updates in a timely manner
Troubleshoot and resolve issues - Diagnose customer’s technical issues and provide fixes to resolve them when possible. Escalate potential issues with our Engineering team when necessary.
Improve our product and documentation - When you're not supporting users you will be spending improving our product and resources to help our customers
You will thrive in this role if you have…
Good communication and writing skills - fluency in English is a requirement
Genuinely enjoy helping people and solving problems
Experience with Shopify, Webflow, Wix, Squarespace, etc. is a big plus
If you don’t meet all of the above qualifications, you should still consider applying. Studies show that you can still be considered for a role if you meet just half of the role’s requirements.
Builder.io is the first and only visual development (“no code”) platform that enables anyone to build and optimize digital experiences on any tech stack or platform. We’re backed by Greylock Partners and the founders and executives of many innovative and leading brands, including Allbirds, Harry's, Warby Parker, Caviar, and more.
We’re headquartered in San Francisco, but have team members distributed across the United States and Canada and are committed to operating remote-first.
Enable anyone to build digital experiences and bring more ideas to life.
Be inclusive - Value diversity of ideas, teams, and perspectives
Be kind - Lead with empathy and humility. No egos or negativity.
Work smart - Focus on priorities, find the 80/20, and follow an incremental approach.
Customers first - Customers determine the problems we solve, the opportunities we capture, and the urgency of our actions.